Last Updated: Mar 05 2020
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
To cancel an order before it has been shipped login to your account, click on Orders History and choose the order you wish to cancel.
Refunds will reflect in your card within 5 to 10 business days depending on your financial institution.
Orders cancelled in mid-transit are subject to shipping and handling charges. Refunds are processed when cancelled shipment has been returned to our facilities.
Once you received an item of merchandise from us, you can return that item to us within 14 days of date of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: sale items, gift cards and personalized items. These items are not eligible for return or refund.
To initiate a return, please click on the Customer Service link to request a return label. We require a receipt or proof of purchase to accompany your return (check your email for a copy of your receipt). Your refund will be the full amount of purchase minus shipping and handling fees for the return. Refunds are posted to your credit card within 5 to 10 business days after your return has been processed, depending on your financial institution.
All returned merchandise should be sent to us at 3685 Jasmine Ave. Ste 5 Los Angeles CA 90034.
For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.
After We have received your valid return, We will send you an email to notify you that We have received your returned item and inform you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time: a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
Customers are required to submit proof of damage to us in the form of photos and via email only. Photos must include all sides of the packaging box, the product, the shipping label, as well as internal shipping components. Once we receive these items we will initiate the return process and provide you with a return label. Customer can choose to replace the original damaged product with a new product of the same merchandise or request a refund.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or cancellation, or to impose different or additional conditions.